Processing or Service with Scott McKain

My friend Scott McKain said in his book What Customers Really Want, “Don’t confuse processing with service.”

This is a good thought for us to ponder. In our actions in business, with our faith in God and service to others, with our family…are we truly serving them? Or, are we more consumed with the process of serving? There is a difference!

http://www.MarkBowser.com

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